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Email piping

Solution

Steps to setup email piping:

  1. Enable HESK email piping:

    1. Login to HH admin panel
    2. Click Settings in the top menu
    3. Click tab Help Desk
    4. Under Features set Email piping to ON
    5. Click Save changes button at the bottom
       
  2. Open file inc/mail/hesk_pipe.php in a plain text editor like Notepad and verify that the first line matches path to PHP on your server. Correct if necessary.

    The path to PHP is something you need to get from your hosting company!
     

  3. Decide what email address you want to use for email piping, for example support@site.com.

    Note: The address you enter should be the same as the "From:" email setting in your HESK settings to allow your customers to reply to tickets via email as well!

     
  4. Make sure file inc/mail/hesk_pipe.php has executable permissions. On Linux servers CHMOD this file to 755 (rwxr-xr-x).
     

  5. Set up the email address to pipe data to the hesk_pipe.php file, for example to:
    |/home/user/public_html/hesk/inc/mail/hesk_pipe.php

    How to setup email piping in CPanel.
     

  6. Test email piping by sending an email to your email piping address. If a new ticket is created email piping has been setup correctly.

 
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Article details
Article ID: 50
Category: Hosted Helpdesk for service provider, Livechat
Date added: 2013-02-15 18:06:07
Views: 362
Rating (Votes): Article rated 3.2/5.0 (16)

 
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