K2 Systems Inc. Support > Help Desk K2 Systems > Knowledgebase

Search help:

K2 BackupOnline User guide


Please see the attachement for PDF file.




Installing K2 BACKUPONLINE Online Backup

1.   Choosing Components

K2 BACKUPONLINE is a suite of applications that offer many options for backup and recovery. K2 BACKUPONLINE offers two choices for the foundation of your backup solution. You can backup individual files, or capture an image of an entire disk. When considering which one is best for you, consider:

·         Do I need to choose the files and folders I want to backup?

·         In the event of a catastrophic disk failure, do I need to retain the settings in the operating system?

·         Do I have a small amount of local disk space to store my backup images?

·         Is this backup for an email server, database, or back-end server?

If the answers to all of these questions is 'No', then Online Backup may be right for you. Otherwise, you should choose ShadowProtect along with Online Backup & Recovery Manager (which sends images to the cloud) to create a disk image and backup the entire disk. The Central Management Portal gives you the power to monitor the backup activity on the machines installed with the Online Backup & Recovery Manager. For example, if you’re backing up a Microsoft™ Exchange Email server and would like precise recovery and migration control, then you will want to install and configure Exchange Granular Recovery.

IMPORTANT:  Online Backup & Recovery Manager must be installed and run     first, prior toExchange Granular Recovery


2. Online Backup & Recovery Manager

Online Backup & Recovery Manager is a tool for configuring automatic file and folder backups for storage in the K2 BACKUPONLINE cloud. After choosing files and folders for backup, you configure a backup schedule. You can set the backup to run hourly, daily (our recommendation), weekly, or monthly.

·         Continuous Incremental Backups  - Initially, the backup will copy each and every one of the files and folders you specify. After that, any subsequent backups will only backup items that have been changed since the last backup. This is what we call continuous incremental backup.

·         On-the-Spot backups - You can perform immediate, on-the-spot backups, which might be important—especially after making valuable changes to some of your files. And, at any time, you can restore your files and folders-either by choosing individuals file or an entire backup set. Learn more in the sections below.

Installing Online Backup & Recovery Manager

1.     Select the Online Backup for Windows (EXE) located in the downloads section of the dashboard. Download and run the installer. The default installation location is recommended.

2.     Sign in once the installer completes. 



IMPORTANT: For Exchange Granular Recovery (EGR) to function properly, you must install Online Backup & Recovery Manager first.

·         If EGR support is your only requirement for this tool, then it’s unnecessary to perform any additional configuration of Online Backup & Recovery Manager after you complete the installation.

Launching Online Backup & Recovery Manager

To launch Online Backup & Recovery Manager,  navigate to Programs > Online Backup & Recovery Manager > Online Backup & Recovery Manager.

Configuring Online Backup

Setting up an online backup with Online Backup & Recovery Manager is quite simple: you choose files and folders, decide upon a schedule, and optionally choose to receive email reports. Follow these steps to configure an online backup:

·         On first install, the wizard will run automatically. To access later, in the Backup tab, click the Setup Online Backup button.



·         In the window that appears, you can select folders and / or individual files that you want to backup. See the figure below for visual cues.

·         When you’re happy with the file and folder selections, click the Next button in the lower right corner of the window.

NOTE: We strongly recommend against backing up the entire C:\ drive, as there are many system files that are unnecessary for recovery.


·         Uncheck Backup at the end of this wizard if you would rather wait to perform the backup at the time you schedule. 


·         Uncheck Backup automatically without user intervention if you would rather receive a prompt before the backup begins. If you leave a check in this box, the backup will start automatically at the time you schedule. We recommend this for your first backup.

·         Check the box Backup even when Windows user is not logged on if you would like the backup to run when the computer is running with no active user logged in.

·         Notice the Frequency and Timing sections. The default Frequency is Daily, and the Timing is set to the time at which Online Backup & Recovery Manager was launched. You can change the Timing by editing the hour, minutes and AM/PM setting. (If you desire to stop the backup after a specific number of hours, you can edit the corresponding Windows Scheduled Task after configuring the backup. 

1.     If you prefer, you can change the frequency to Hourly and then select the number of Hours indicating how often you want the backup to occur. It’s important to realize that large, frequent backup sets may decrease the performance of the computer for other applications.

2.     Alternatively, you could choose Weekly and then choose a time and day, or choose Monthly and select the time of day and the day of the month on which to perform the backup.

·         Optionally, you can check the box Send email reports at the end of backup to send a backup status report to the email address that you specify the text box immediately below (every time a backup completes).

·         Click the Finish button to complete the schedule setup.

·         The backup will commence if backup at the end of this wizard was selected.



Immediate Backup

If you want to perform a backup on demand, simply go to the Backup tab and click the Backup Now button. This backup will go into online storage along with any other backups. (It will appear as a standalone listing in between any scheduled backups)

My Account and the Web Portal

On the right side of the Online Backup & Recovery Manager main window, you’ll see the My Account section. There you will find:


·         Used Space – This is the amount of space that all of your backups presently consume in your K2 BACKUPONLINE account

·         Available Space – This is the amount of space remaining in your K2 BACKUPONLINE account.

·         Last Backup Date – Displays the date of the very last backup sent to the cloud by Online Backup & Recovery Manager.

3. Restoring Files

To easily restore backed up files,

·         Click the Restore tab, and then click the Online Restore drop down.


·         In the next window that appears, you can specify dates and filters to search for a specific backup set.


1.     Move the calendar arrows and locate a date that has bold font. The search will look for all backups that were taken on or before this date.

2.     You can also restrict your search by size (such as > 1,000 KB) and file type (such as Movie Clip, *mpeg)

3.     To be even more specific in your search, you can also enter all or part of a filename.

·         Click Next to continue. On the next panel, you’ll encounter a listing of the files and folders that meet the search criteria from the previous panel. Choose the specific files and / or folders you need to restore, or simply check the topmost checkbox to restore the entire backup. 


·         Click Next to move on to the last step. Choose either the Default location or New location. The default location is the original path of the files. If you choose New location, then also click the ellipsis button (…) to select a new folder location.


·         Optionally, you can indicate that you want to Save new location as Default, which will save the new folder location as the restoration path for this backup set.

·         You can uncheck the box Include original path. This will cause the restore operation to place all of the files into a single folder, instead of preserving the original folder structure.

·         Click Finish to begin the restore operation.


·         When the restore is complete, a window will appear to display the results. You’ll see a count of the files successfully recovered and also a count of any files that were unrecoverable. Click the Details button to view the restore report, or click the Close button to exit.

IMPORTANT:  If you are going to restore and entire folder with “Original path”, then we recommend that you choose a root drive letter. This will ensure that the names for your recovered files do not exceed the Windows character limit of 256. A folder will be created with the system name of the data you are restoring.

NOTE:  This initial process may take up to 60 minutes for backup accounts containing 1 million files or more. However, for subsequent restores the refresh process will happen much faster.


4. Advanced Online Backup & Recovery Manager Options


In the advanced tab of the Online Backup & Recovery Manager you'll see: 


·         Classic View – Select this menu choice to switch to the classic interface.

·         Options – Choose this menu item to launch the Options window, which we describe in detail below.

·         Logout – Choose this item to exit and logout of Online Backup & Recovery Manager.

·         About – Select this item to view information about the version of Online Backup & Recovery Manager copy that you are running on your computer.



 Three types of caching performance options are available


·         Retransfer Entire File – Choose this option to maintain the smallest local cache footprint, but realize that the backup speed will be slower.

·         Use Binary Compression – All files will be stored in a local cache, which might be fine if you maintain sufficient disk space for this cache. Backups will run the fastest when you select this option.

·         Use Online Backup Intellicache – this is the default option, which optimizes for a balance between local cache size and backup speed. Click on the following URL for advanced Caching setup options:     https://support.K2

Change Password

To change your password, click the Change Password option located in the left hand pane of the Options window, on the right hand side you will see the fields to change your password. 


1.     Once the new password has been recorded click Save to exit this window

2.     After you change your password, close Online Backup & Recovery Manager and login again.

NOTE: You won’t be able to change your password if a backup is running. 

Email Backup Reports

You can change the email address to which backup reports are sent. To do so, click the Email Backup Reports item in the listing and then enter the new address in the text box. You can also uncheck the box if you no longer want any reports to be sent at all.



Online Backup & Recovery Manager uses several local folders, each of which you may change to meet your local storage needs. In order to access these folders select the Folders option from the left hand pane.


·         Local backup folder – default location for local backup application

·         Recovery folder – this folder will contain all of the files that you restore (see the Recovering Files section above).

·         Temp folder – this is a temporary storage area for the Online Backup & Recovery Manager application.

·         Cache folder – this is the cache folder (see the Caching Options subsection above).

Protected File Type Filter

This section allows you the option to include or exclude file types by extension. By default 'Do Not Use Filters' is set. In order to make changes select the desired action and enter the appropriate file type in the provided field. 


·         Only backup files with the following extensions:  By selecting this option you will be able to manually enter the type of files you want to be backed up. By selecting this option you are directing the application to only include the file types listed by you. All other file types will be excluded.

·         Don’t back up files with the following extensions:  By selecting this option you will be able to manually exclude file types that you do not want backed up. By selecting this option you are directing the application to exclude the file types listed by you. All other file types will be included.


K2-BackupOnline-User-Guide.pdf K2-BackupOnline-User-Guide.pdf

Was this article helpful? yes / no
Related articles I backup my Exchange server with Symantec Backup Exec, can K2 backup that file?
Upgrade version 5.2.2, TO DO
How to backup Quickbooks files?
How to backup MS SQL with K2 Online Backup?
K2 ServerSave Installation and User Guide
Article details
Article ID: 98
Category: Backup Online
Date added: 2013-10-07 15:43:48
Views: 1151
Rating (Votes): Article rated 3.2/5.0 (16)

« Go back

Powered by Help Desk Software HESK, in partnership with SysAid Technologies