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HH doesn't send out ticket e-mails Article rated 3.2/5.0
There are many possible reasons why you are not receiving emails from HESK. This article covers the most common ones.  Look inside your Spam (Junk/Bulk mail) folder in case the emails ended ...
Email piping Article rated 3.2/5.0
Steps to setup email piping: Enable HESK email piping: Login to HH admin panel Click Settings in the top menu Click tab Help Desk Under Features set Email piping to ON Click Save changes b...
Livechat powerd by CraftySyntax Operator training Article rated 3.2/5.0
http://www.viddler.com/v/66066a6c http://www.youtube.com/watch?v=BUtitjC--RY http://www.youtube.com/watch?v=HSKP7ZRBv8I  
 

 
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